Shipping Policy


Shop online from the comfort of your own home, then have your order picked and packed by our team at the store to have ready for you to collect. Our click & collect service is free and available at all Mico stores nationwide.

How does it work?

  1. Select your products and add to cart

  1. Once you have finished adding all your products to cart, click checkout

  1. Select Click & Collect as your delivery method

  1. Confirm you have selected the correct Mico store that you want to collect the order from

  1. Complete your order

  1. You will get an email from the branch when your order is ready to collect from the store

What else do I need to know?

  • Some items may take longer to pick and pack due to size or where the item is stored. If there is a delay with your order, someone from the store will get in contact with you via the email or phone number you submitted at checkout

  • Please make sure to bring your personal photo ID, order confirmation and card used for purchase with you when you come to collect.

  • Click & collect is only valid at the store that you selected when placing the order. You must collect your order from this store only.



Delivery times

Mico’s delivery options are automatically customised depending on what we have in stock and the nature of Goods ordered and your location. Upon check out you’ll be presented with these options:

Occasionally, the item you want may not be in stock with us and will take a bit longer to ship because we need to order it from our supplier first. We generally aim to get it to you within 5 to 10 days. If for whatever reason it takes longer than that our Mico team will be in touch with you within 1 working day of the order being placed to let you know. Oversize items may be subject to additional delays in delivery times and other delivery requirements.
During the holiday period – deliveries may take longer than usual. Your Mico team member will be in contact to update you on delivery times over this period.

Delivery areas

Mico does not deliver to PO Box addresses and only delivers within New Zealand mainland including Waiheke Island.

Delivery and liability

Deliveries will be made to the Delivery Point in accordance with Mico’s  nominated delivery agents’ terms and conditions. Delivery will be deemed to have taken place at the time of delivery to the Delivery Point.

Mico and its delivery agents are entitled to assume that any person accepting delivery of the Goods is authorised to do so on behalf of the Customer.

Accessibility and safety

The Customer will ensure that their Delivery Point is easily accessible, and that it is safe for Mico’s delivery agents to enter the Customer's premises in order to complete the delivery. If in the courier's opinion the Delivery Point is not easily accessible, or it is unsafe to deliver the Goods, the delivery will not be made, and the Customer will be contacted to make alternative arrangements. Mico trading as Mico reserves the right to charge the Customer an additional Delivery Fee in respect of any deliveries repeated in accordance with this clause.

Change of address

If the Customer wishes to change the delivery address once an order has been made they must immediately contact a member of the Mico Team to try to change the Delivery Point. Mico excludes liability for any order despatched prior to notification of a change in the Delivery Point.

Delays to delivery

Notwithstanding any other term, Mico and any Related Company will not be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond the control of Mico or otherwise.
If Mico considers that the delivery of a Customer's order is likely to be substantially delayed, Mico will notify the Customer to arrange an alternative delivery timeframe. If that timeframe is not acceptable to the Customer, the Customer may cancel the order, without incurring any fee for doing so.

If the Customer’s delivery date has passed the Customer should contact Mico customer service at

Incorrect, missing, damaged or faulty Goods

If any Goods delivered do not correspond with the Goods ordered, the Customer may:
(a) in the case of defective or damaged Goods, immediately contact Mico customer service at quoting:

  • The order number

  • The faulty item's name and item code

  • A description of the fault

If the Customer’s Goods are defective or damaged on delivery, Mico will refund the original delivery fee and the cost of returning the Goods provided such Goods can be removed easily without damage to themselves or any other fixture or fitting.

(b) in the case of missing Goods, the Customer should immediately Mico at contact your local branch quoting:

  • The order number

  • The missing item's name and number