Shop in a contactless way with TradeDoor:

By far the safest way to place an order with Mico remains doing so via our TradeDoor website for contactless pick up or delivery.

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Mico Level 2 service model:

  • We will continue to ask customers where possible to place orders online, by phone or via email.
  • We will be happy to fulfil these orders via contactless deliveries or click and collect to minimise the need for trade customers to come into store.
  • If you do come into store, you will see an adjusted lay out in our branches with signage in place to show safe spaces to stand, barriers for restricted areas and Mico team members trained to ensure social distancing.
  • We will also be limiting the number of trade customers on site at any time.
  • We have heightened cleaning and sanitising procedures in place and instant hand sanitiser will be available.
  • If you are receiving a delivery, our drivers will call you in advance, sign in on your site, maintain physical distancing and will not ask you to sign for your delivery, instead they will note the name of the person accepting the order.
  • We have protocols in place to ensure all team members are healthy and have not been in contact with a possible COVID-19 case.

 

Personal Protection Equipment on site:

As announced at level 3 we now know the COVID-19 virus can potentially transmit through waste water and sewage and Master Plumbers and the PGDB have accessed the Ministry of Health’s stocks of respirator masks to protect plumbers and drainlayers.  These are currently available through your local Mico for a minimal handling fee.

 

Product Supply:

We continue to closely monitor our supply chain to ensure continuity of supply and will alert you to any potential delays as soon as we are made aware of them.  At present between our suppliers and ourselves we have good stocks of all core plumbing products.