Terms and conditions
THIRD PARTIES
I/we also agree to our personal information being shared by third parties by Mico and its designated travel partner.
LIABILITY
We undertake to perform these services with reasonable skill and care. We will not be held liable for any loss or damage arising from acts or defaults outside the control of Mico, its designated travel partner and its employees and agents, including (but not limited to) the acts or defaults of actual travel, accommodation and other suppliers. The consumer’s guarantees act 1993 applies to services supplied by us, except where they are (or held out as being) acquired, for business purposes.
FORCE MAJEURE
If by means of any event of force majeure (which shall include terrorism, pandemic or any cause or event outside our control) we shall be delayed in or prevented from performing our obligations, then such delay or non performance shall not be deemed a breach or entitle a damages claim. Our obligations shall be suspended whilst such event of force majeure continues.
FLYERS / BROCHURES
All reasonable care will be taken to ensure the accuracy of promotional documentation, but services offered, package availability, prices and any event details may be subject to change from time to time.
PRICES
All prices are shown in NZ dollars and/or Trade Edge points. All costs include GST where applicable. Prices shown include any airport tax, departure tax, fuel surcharges, security and airline levies. Please note that all airport, fuel, and airline charges are subject to change by the airline. Any increase in these will be on charged to you.
AMENDMENTS
Each and every amendment made to a booking after confirmation will incur an amendment fee of $100 per amendment per person, along with any fees charged by airlines and/or other suppliers. Amendments to bookings within a month of departure cannot be guaranteed, but if they are possible, will incur an amendment fee of $150 per amendment per person in addition to any applicable airline reissue/amendment fees. Mico New Zealand reserves the right to suspend, cancel or modify any of the trip details.
DEPOSIT
$275 non-refundable cash deposit or 3000 Trade Edge points is an additional cost to the Mico Trade Edge Points quoted. This must be paid at time of booking to your Mico Store where you hold your Mico Trade Edge account.
PAYMENT DETAILS
Package 100% Mico Trade Edge points. Should your Mico Trade Edge points fall short for full payment, an invoice will be raised and sent to your billing address. Additional travel arrangements not included with your Mico Trade Edge points deduction, requires full payment to Mico Travel Provider at time of booking and will be quoted at time of booking.
CANCELLATIONS
All cancellations must be advised in writing.
From time of booking, all cancellations will incur 3000 Trade Edge Points Fee per person fee unless a direct replacement is made.
In addition all cancellations will incur a fee of 100% of the total booking value per person or a $150 name change fee.
Amendments to bookings within a week of departure cannot be guaranteed and may incur additional fees.
Any extension travel may be subject to further cancellation fees dependent on supplier conditions.
SAILING:
(c) Without limitation to the Other Terms and Conditions, all health and safety requirements of the Vessel must be strictly followed by the Customer and its Guests at all times. Experience Group takes no responsibility for any Customer and/or Guests who fail to comply with such requirements. The Operator of the Vessel and/or Experience Group reserve the right (in their absolute discretion) to remove from the Vessel any Customer (including Guests) who refuses to comply with the instructions of the Operator and/or Experience Group or in their opinion is likely to cause distress, damage, danger or annoyance to other persons on the Vessel;
(d) Each Customer (and its Guests) legal rights in connection with the operation and safety of the Vessel are against the specific Supplier/Operator of the Vessel and, except to the extent caused by fault or negligence on Experience Group's part, are not against Experience Group;
(e) Experience Group does not guarantee that Customers will be ‘covered' at all times while occupying the Vessel and the ‘dryness' of Customers (and its Guests) is subject to the facilities of the relevant Vessel and the weather conditions prevailing at the time. For this purpose, the Customer accepts all risks associated with such weather conditions;
(f) All Vessel departures are subject to wind and weather conditions any will be dependent on certain orders or instructions of the relevant Operator of the Vessel;
(g) The course of the Vessel is at the sole discretion of the Operator in conjunction with relevant rules and regulations (including, but not limited to Navigation Safety Bylaw 2014, which governs use of the Auckland Harbour). No guarantee is given or implied by Experience Group that the Vessel will depart or travel to certain destination(s) or take certain routes. Without limitation to the aforesaid, the Operator reserves the right to alter proposed routes or cancel any departure in the interest of passenger safety and/or comfort;
(h) Vessel locations/ pick-up/ drop-off points are not guaranteed and may change at any time or at late notice;
(i) Intoxication issues will not be tolerated under any circumstances. The Operator of the Vessel and/or Experience Group may at their discretion prohibit intoxicated persons from boarding the Vessel, or may remove such persons once they are on board. Any charges or fees associated with removing intoxicated persons from the Vessel shall be at the cost of the relevant intoxicated person(s). The Operator and/or Experience Group may issue instruction that intoxicated persons are no longer to consume alcohol or be served alcohol;
(j) If any Customer and/or its Guests need to vacate or otherwise be taken of the Vessel for any reasons, including illness, then such Customer and/or Guests are liable to pay any charges or fees associated with removing the Customer and/or Guests from the Vessel;
(k) Subject to the dress code set out below, all Customers and Guests must appropriately for the weather. It is recommended that Customers and Guests bring their own sunscreen, hats, sunglasses, water, sea sickness tablets and any other requirements for the day. Experience Group and the Operator will not be responsible for any harm or Loss caused to Customers and Guests due to their failure to prepare for being on the Vessel;
(l) The following dress code applies to all Vessels:
(i) No tee shirts are permitted. All males must wear collared shirts;
(ii) No board shorts are permitted. Respectable shorts must be worn at all times;
(iii) No stilettos, high heeled shoes, sandal's or otherwise open-ended shoes are permitted. Customers and Guests must wear flat light-coloured soled shoes. Dark soled shoes are not permitted.
4.10 Experience Group, the Event Organiser, Suppliers and Operators retain the right to require any person to leave a Hospitality Area or Event if that person:
(a) Is in breach of clause 4.9 in relation to the Vessel;
(b) Engages in conduct which unreasonably interferes with other persons enjoyment;
(c) Interferes with either Experience Group, the Event Organiser or the Operators' ability to provide hospitality and/or conduct the Event; or
(d) Breaches any laws, by-laws, orders, rules, Venue Regulations or the Other Terms and Conditions.
4.11 If a person fails to leave a Hospitality Area after being requested to do so then that Customer's right to access the Hospitality Area shall be automatically revoked.
POSTPONEMENT POLICY
“AC36 Rule” means any ruling or decision relating to a Race in accordance with the protocols, rules and any other governing document relating to the America's Cup Match;
“Day 1” means 6 March 2020, which is the scheduled race day for Races 1 and 2;
“Day 2” means 7 March 2020, which is the scheduled race day for Races 3 and 4;
“Day 3” means 10 March 2020, which is the scheduled race day for Races 5 and 6;
“Day 4” means 12 March 2020, which is the scheduled race day for Races 7 and 8;
“Race” means any race to be held in relation to the America's Cup Match;
“Postponement” means when a Race is postponed due to an AC36 Rule, Force Majeure Event or otherwise any other reason as determined by the organisers/promoters of the America's Cup Match and “Postponed” has a corresponding meaning;
All other capitalised words shall have the meaning given to them in the Experience Group Terms and Conditions
